How can I request some virtual or face-to-face training on Australia?

Contact us to request a visit from your local Aussie Specialist Trainer.

Couple walking in Wineglass Bay, Freycinet National Park, Tasmania © Tourism Australia

Frequently asked questions

Find answers to frequently asked questions regarding the Aussie Specialist Program.

Registration & Profile

No. As long as you engage with the program (e.g. complete a module, attend a training event) within a two-year period, your qualification will be kept active.

If you did not renew your account prior to the new version of the Aussie Specialist Program going live (mid-2021), you will need to register and complete the new program.

Only qualified Aussie Specialists in frontline seller roles (ie. retail, online, homeworker, etc) will appear on Tourism Australia's consumer-facing website – australia.com.

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Thanks for your interest in learning more about Australia, however the program is designed to be used by front line travel sellers only. You will find a lot of useful information on our consumer-facing website australia.com.

Sales and Marketing resources

Where available, brochures, maps and other collateral can be ordered in the Aussie Specialist Rewards Store once you are qualified. Limited numbers apply to each order.

You can order free images directly from the Tourism Australia Asset Hub.

You can order free video content directly from the Tourism Australia Asset Hub.

Yes. Agents can promote the fact that they are qualified Aussie Specialists by displaying the logo on their business cards or email signatures.

Technical

Use the Forgotten Password forms to reset. An email with instructions will follow shortly.

If you continue to have technical difficulties, please Contact Us and include details of the issue you are experiencing.

Yes you can. Modules that are listed in the Learning Catalogue can be re-done.

Virtual and face to face training

Recorded virtual instructor-led sessions will be made available to view in the Learning Catalogue.

Keep an eye on the Learning Catalogue for details on upcoming instructor-led sessions.

Girl viewing the West MacDonell Ranges, Northern Territory © Tourism Australia/Nicholas Kavo